PRIVACY POLICY

Last Updated: October 2026

1. OVERVIEW

This Privacy Policy explains how we collect, use, store, and safeguard your personal information and uploaded documents when you visit our website or purchase our resume writing, audit, and career consulting services.

We treat your personal information, work history, and uploaded career documents with strict confidentiality. By accessing our website, submitting an onboarding form, or purchasing our services, you agree to the collection and use of information in accordance with this policy.

2. INFORMATION WE COLLECT

We collect personal data directly from you during checkout, onboarding, and project communication. This includes:

  • Personal Identifiers: Full name, email address, phone number, and billing address.

  • Professional & Career Data: Current resumes, cover letters, career histories, target job postings (1–3 job descriptions for targeted services), LinkedIn profile links, and onboarding form responses.

  • Payment Information: Payment details processed securely through third-party processors (Squarespace Payments). Full credit card numbers are never stored on our servers.

  • Technical & Usage Data: IP addresses, browser types, and usage metrics collected automatically via standard cookies and analytics tools.

3. HOW WE USE YOUR INFORMATION

Your information is used solely to deliver high-quality career materials and run our business operations, including:

  • Reviewing, auditing, rewriting, and formatting your custom resume and career documents.

  • Communicating with you regarding project progress, onboarding form submissions, and revision requests.

  • Processing payments and generating purchase receipts.

  • Fulfilling obligations outlined in our Terms & Conditions.

4. CONFIDENTIALITY & DATA SHARING

We treat your resume and professional background as strictly confidential. We do not sell, rent, trade, or share your personal information or uploaded documents with third parties, recruiters, or marketing agencies.

5. DOCUMENT RETENTION & STORAGE

We maintain technical and organizational security measures to protect your submitted files.

  • Retention Period: Submitted resumes, onboarding details, and final delivered files (.docx and PDF formats) are retained for 90 days following project delivery. This allows us to process revision requests or re-send copies if requested.

  • Archival/Deletion: After 90 days, client files may be permanently deleted or securely archived.

6. YOUR DATA RIGHTS

You have the right to request access to, correction of, or permanent deletion of your personal data and uploaded documents at any time. To submit a data request, please contact us via email.

7. CONTACT INFORMATION

If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out directly:

  • Contact Page: Accessible via our main website menu

  • Response Window: Standard inquiries are addressed within 2-3 business days (excluding month-end processing windows).